SGTS Inc. is seeking a Senior Technical Services Representative to install, integrate, and maintain security, access control, video surveillance, and intrusion detection systems at client locations. This role requires a high level of technical expertise, particularly with low-voltage relays, power supplies, and system troubleshooting. You’ll be expected to diagnose complex issues, collaborate with clients to implement effective solutions, and work independently in the field.

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WHAT YOU’LL DO

• Install, Configure & Maintain Security Systems – Work with detention-grade locks, intercoms, CCTV, and access control systems at client sites.  Install cabling, configure electro-mechanical systems, and ensure seamless integration of security components.

• Advanced Troubleshooting & Repairs – Diagnose and resolve hardware, software, and electrical issues related to low-voltage relays, power supplies, and integrated security systems.

• Independent Field Work – Operate with autonomy, managing tasks and problem-solving on-site with minimal supervision.

• Travel to Client Sites – Expect 50% overnight travel, typically 2-3 consecutive nights per week (home most weekends, occasional 4-day workweeks).

• Emergency Support & On-Call Rotation – Participate in periodic on-call rotations for urgent service requests.

• Report & Document Work – Complete service reports, document issues, and communicate findings to internal teams and clients.

 

WHAT WE’RE LOOKING FOR

Required Skills & Experience

• Technical Expertise in Low-Voltage Systems – Strong understanding of relays, power supplies, circuits, and electro-mechanical security systems.

• Proven Troubleshooting & Problem-Solving Ability – Comfortable diagnosing and resolving complex technical issues with minimal guidance.

• Self-Motivated & Independent – Ability to take initiative, manage workload effectively, and drive solutions in the field.

• Strong Communication & Client Interaction – Ability to explain technical concepts to non-technical stakeholders and work collaboratively with teams.

• Physical Readiness – Comfortable working at heights, climbing ladders, and lifting objects over 50 lbs.

• Willingness to Travel – Ability to commit to 50% overnight travel and work occasional 4-day weeks (10-hour shifts).

• Security Clearance Eligibility & Valid Driver’s License – Must pass government background checks as required by our clients. Clean driving record required.

 

Preferred Qualifications

• Extensive Experience with Low-Voltage Relays & Power Systems – Strong background in configuring and troubleshooting these components.

• Knowledge of PLCs & HMIs – Experience or aptitude for programmable logic controllers (PLCs) and human-machine interfaces (HMIs).

• Technical Software Proficiency – Familiarity with Microsoft Office, security management software, and remote diagnostic tools.

• Education or Equivalent Experience – Associate’s degree in Electronics, Electrical Engineering, or equivalent experience in a related field.