At SGTS Inc., we don’t just build integrated security systems—we shape the future of operational excellence. As a Service Lead, you’ll manage field teams, solve technical challenges, and keep critical systems running seamlessly. Join us and lead where it matters most.
Service Lead
Madison, WI
SUMMARY
Join SGTS Inc., a fast-growing leader in integrated security and control systems. We’re hiring a Service Lead to manage field technicians, facilitate communication with the engineering team, and oversee on-demand service and small projects. This hands-on role ensures critical systems operate seamlessly, addresses technical challenges and delivers top-tier customer service. Ideal for a motivated professional passionate about cutting-edge technology and leadership in a dynamic, fast-paced environment.
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KEY RESPONSIBILITIES
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Provide Technical Support: Offer expert guidance to field service technicians, ensuring timely and effective problem resolution.
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Team Management: Collaborate with the Service Coordinator and Service Manager to schedule and manage the service team efficiently.
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Leadership: Drive initiatives to enhance field efficiency and elevate customer service standards.
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Training and Development: Assess technician competencies, identify training needs, and facilitate professional growth opportunities.
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Project Preparation: Ensure technicians are equipped with necessary tools and parts for job sites, coordinating logistics to guarantee readiness.
REQUIRED SKILLS AND EXPERIENCE
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Technical Proficiency: Minimum of 5 years in system installations, including experience with access control, CCTV, and IP-based systems.
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Leadership Experience: Proven track record in managing and leading technical teams in the field.
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Communication Skills: Excellent verbal and written communication abilities, with a focus on clear and concise information delivery.
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Problem-Solving: Strong analytical skills to diagnose and resolve technical issues efficiently.
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Organizational Skills: Ability to manage multiple projects simultaneously, ensuring timely completion and quality standards.
PREFERRED SKILLS AND EXPERIENCE
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Customer Relations: Aptitude for building and maintaining strong client relationships, ensuring customer satisfaction.
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Advanced Technical Knowledge: Familiarity with SCADA platforms like Wonderware Intouch and proficiency in PLCs and HMIs.
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Project Management: Experience in overseeing small to medium-sized projects, from initiation to completion.
WHY JOIN SGTS, INC.?
We offer a dynamic and flexible work environment that values work-life balance and professional growth. As an equal opportunity employer, we welcome candidates from diverse backgrounds to join our fast-growing team.
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OUR BENEFITS INCLUDE:
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Competitive compensation tailored to your experience.
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On-the-job and paid training.
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Generous paid time off, including holidays, personal days, and sick time.
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Comprehensive healthcare coverage and company-paid dental, life, and long-term disability insurance.
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Optional short-term disability and 401(k) plans.
APPLICATION INSTRUCTIONS:
Ready to take the next step in your career? Send your resume and cover letter to hr@sgtsinc.com. We look forward to learning more about you!
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ABOUT SGTS INC.
SGTS, Inc. is a leader in advanced security and access control solutions, delivering top-tier service and custom integration since 1995. Composed of a team of highly trained techs and engineers with an eye for operational excellence, the company frequently works alongside its customers to tailor security systems designed to meet the unique needs of corrections, education, government, and commercial facilities. Its systems ensure efficient and reliable protection over wide areas with remote and onsite support available 24/7.