Join SGTS Inc. as a Technical Services Representative and take your technical skills to the next level in the security and access control industry. Work directly with cutting-edge security technology, performing installations, maintenance, and troubleshooting at client sites. As part of a small, dynamic team, you’ll have the opportunity to grow your expertise, work independently in the field, and make a direct impact on mission-critical security projects.
Technical Services Representative
Travel Required - Based in Madison, WI
Do you enjoy hands-on, technical work in the field? SGTS Inc. is seeking a Field Service Technician to install, maintain, and troubleshoot security, access control, video surveillance, and intrusion detection systems at client locations. In this role, you'll work with cutting-edge security technology, traveling to client sites to perform system installations, preventative maintenance, and emergency repairs. If you're a mechanically inclined problem-solver who enjoys working independently and with a team, this is the perfect opportunity to grow your career in security technology.
WHAT YOU’LL DO
-
Install & Maintain Security Systems – Work on detention-grade locks, intercoms, CCTV, and access control systems at client sites.
-
Low Voltage Wiring & System Configuration – Install cabling, perform troubleshooting, and configure electro-mechanical security systems.
-
On-Site Technical Support – Work directly with clients, ensuring systems are fully operational and optimized.
-
Travel to Client Sites – 50% overnight travel expected, typically 2-3 consecutive nights per week (home most weekends, occasional 4-day workweeks).
-
Emergency On-Call Support – Serve periodic week-long on-call rotations for emergency service requests.
-
Report & Document Work – Complete service reports and document system issues and solutions.
WHAT WE’RE LOOKING FOR
Required Skills & Experience
-
Hands-On Mechanical & Technical Aptitude – Strong troubleshooting skills with mechanical, electrical, and low voltage systems.
-
Physical Ability – Comfortable climbing ladders, working at heights, and lifting objects over 50 lbs.
-
Self-Motivated & Organized – Ability to work independently with minimal supervision in the field.
-
Ability to Work on Team – Strong interpersonal skills need to be demonstrated with internal and external partners
-
Travel Availability – Willing to travel overnight 50% of the time and work occasional 4-day weeks (10-hour shifts).
-
Security Clearance – Must pass government background checks as required by our clients.
-
Valid Driver’s License – Must have a clean driving record.
Preferred Qualifications
-
Electronics & Low Voltage Experience – Background in circuits, relays, and low voltage security systems.
-
PLC & HMI Programming Interest – Aptitude for programmable logic controllers (PLCs) and human-machine interfaces (HMIs).
-
Technical Software Skills – Familiarity with Microsoft Office, security software, and remote diagnostic tools.
-
Education or Equivalent Experience – Associate’s degree in Electronics, Electrical Engineering, or equivalent experience in a related field.
WHY JOIN SGTS, INC.?
We offer a dynamic and flexible work environment that values work-life balance and professional growth. As an equal opportunity employer, we welcome candidates from diverse backgrounds to join our fast-growing team.
​
OUR BENEFITS INCLUDE:
-
Competitive compensation tailored to your experience.
-
On-the-job and paid training.
-
Generous paid time off, including holidays, personal days, and sick time.
-
Comprehensive healthcare coverage and company-paid dental, life, and long-term disability insurance.
-
Optional short-term disability and 401(k) plans.
APPLICATION INSTRUCTIONS:
Ready to take the next step in your career? Send your resume and cover letter to hr@sgtsinc.com. We look forward to learning more about you!
​
ABOUT SGTS INC.
SGTS, Inc. is a leader in advanced security and access control solutions, delivering top-tier service and custom integration since 1995. Composed of a team of highly trained techs and engineers with an eye for operational excellence, the company frequently works alongside its customers to tailor security systems designed to meet the unique needs of corrections, education, government, and commercial facilities. Its systems ensure efficient and reliable protection over wide areas with remote and onsite support available 24/7.